Package: Baby Croc ($10.00 US per month)
Last week, I recently switched my hosting plan over to hostgator (http://hostgator.com
). So far, I have only good things to say about these guys. First off, my previous host Godaddy charged me $50 for a database backup so I had great trouble figuring out a way to backup my website without paying the price. The hostgator techs offered to import my database for me if I uploaded it to the root of my ftp, and even fix the errors in the process. I didn't want to switch the nameservers to the new servers until my site was running 100%, so they walked me through the process of running the site through IP instead. Also, I wanted LaTEX rendering on my forum, and they willingly offered to install GhostScript + ImageMagick on the server to accomodate me. Overall, they have been very friendly hosts, and I have't once ran into any trouble with my new hosting.
-Amazing server speeds for php
-24/7 Live Support
-Amazing Trouble Ticket Services
-Offered to help me import my SQL tables when PHPMyAdmin was giving errors
-Easy setup and payment (I use paypal)
-First Month almost FREE (1 cent)
If you want to get your first month free, enter the coupon code "whreviews" (without quotes) at the checkout.
Edit: My site running SMF + TP = http://mac-central.com
Tech Support Experience (Documented)06.30.06 - 8:30pm
I logged onto my website to find the infamous, "SMF Cannot Connect to your databases" message.06.30.06 - 8:32pm
I logged into my cpanel account, to find that my databases and users were gone and phpmyadmin gave a page error when I clicked it.06.30.06 - 8:35pm
I entered the Hostgator Live chat support (24/7)
Log from chat:info: Please wait for a HostGator operator to respond.
info: Welcome to HostGator Live Chat! You are now chatting with 'Brian'
Brian: Welcome to HostGator Live Chat, how may I assist you?
Avinash: hi, i loaded my site, and it gave errors about connecting to my sql database
Avinash: so i logged into cpanel
Brian: what is the path to the error?
Avinash: and all my databases are gone
Brian: ok we can fix this for you . I will need you to submit a ticket and an admin will investigate this issue right away.
Brian: please send an email to firstname.lastname@example.org
Avinash: okay, thanks
Avinash: what do you think the problem is?
Brian: we will send an email to you with solution with in an hour
Avinash: and is it fixable?
Brian: not sure
Avinash: okay, tahnks
Brian: it looks like
Brian: the database might have an error in it
Brian: we might be doing maintenance on mysql on your server as well
Avinash: okay thanks
Brian: Thank you for using HostGator Live Chat. Your opinion is very important to us. Please take a minute to fill out this form so that we may continue to improve our customer service and support. When ending the chat, please hit close and our survey will appear.
06.30.06 - 9:45pm
Sent email to support@Hostgator.com. I got an auto response about the opened ticket, which I noticed had a priority of LOW. I suppose all email support automatically gets tagged that way, so I'd advise you all to open tickets using the ticket site, and not through email.06.30.06 - 9:45pm
After one hour, I decided to go back into live chat. Here's the log:info: Please wait for a HostGator operator to respond.
info: Welcome to HostGator Live Chat! You are now chatting with 'Scott'
Scott: Welcome to HostGator Live Chat, how may I assist you?
avinash: i submitted a ticket, and the last live chat person said it would be attended to within 1hr
Scott: Not a problem. This is something one of our admins can take care of.
Scott: What is the ticket number?
avinash: i checked the ticket, and it has priority of low
Scott: I will upgrade the priority to get it taken care of faster.
avinash: okay, thanks
Scott: You're welcome!
avinash: how long do you think it will take?
Scott: It should be taken care of within 2 hours or so.
avinash: okay thanks again
Scott: You're welcome!
Scott: Thank you for using HostGator Live Chat. Your opinion is very important to us. Please take a minute to fill out this form so that we may continue to improve our customer service and support. When ending the chat, please hit close and our survey will appear.06.30.06 - 10:47pm
Within 1 hour, I received an email with the following:Hello,
We apologize for this inconvenience, we had a problem with the server and had to restore all the mysql users. The database contents is still there and working fine. We have flushed privileges and your site is working now. Please let us know if there is anything else we can do for you tonight. Thank you and have a good night!
HostGator Support Team
Within about 2-3hrs of finding the problem, the tech support was able to get it fixed. When I saw the error, and the missing databases, I imagined the worst, seeing as I hadnt backed up through phpmyadmin for the past month. Luckily they were able to resolve everything, and nothing was lost. Again, I think this is a good example of Hostgator's superb tech support!