These issues has been noted, and are partly cause of hardware, and action is being taken.
A new server will be taken online within 2 weeks, on completely another location (Netherlands), and the culprit server is
being looked upon, to see if it can be made stable again with increased usage. (During test period of the server, people didn't report errors)
What stuns me, is how rarely anyone bothers to report even a major problem :O
It's amazing, but almost no one brings their complaints to me, in fact, way under 10%.
There's been other actions too: one client got booted out, because he was abusing and causing grief to other customers (some of the downtime you speak of), and one website got terminated due to same reason. (At worst tens and tens of defunct PHP processes on the second one, first caused loads of 8 and up in peaks)
I'm here, to answer to all client questions, and to work on the problems. I just did some changes to Apache which made pages load a lot faster, next in the queue is making sure that Zend doesn't take up resources when a non zend encoded page is compiled.
I completely understand you G6. Why i didn't understand Crip is, because he wasn't direct about the REAL issues, he just kept talking on domain transfers etc.
The long downtime was caused by incompetence from our provider's direction, and a plan has been made to transfer out of them. Ironically, it's just about that 4 months that company has been used.
I'm happy that some of the clients come forward with their opinions, issues and pressures at least SOMEWHERE.
As for other contact details, i can be personally contacted:
secondary e-mail: firstname.lastname@example.org (for emergency situations)
IRC: #findori @ IRCnet (at times)
Some of our clients has these already.
Any problem there is, customers are also free to call me personally, any time of the day, and let's work on it together!