banned shoutbox help

[angelhalo]

How do you unban someones shoutbox if they were was accidently banned?

[IchBin]

Which shoutbox are you using? How did you ban them? What version of TP are you using? Please give us something to work with when you need some help. Thanks.

[angelhalo]

this is what commands it says to use in the help but its all greek to me... lol

Shout Box Commands
/help [command]: Help on a command, or all if no command is specified.
/return: Go back to the Shout Box.
/pi [digits]: What is the value of pi to the nth digit?

* angelhalo <message>: Emotes the message (e.g. * Nathaniel likes dogs)

/clear: Completely empty the Shout Box.
/banlist: List all bans currently in place. Unban the users by clicking on their names.
/banuser <mode> <username>: Ban a user by name. You should use the user's real username, otherwise the ban can be evaded. Mode can be "u" to unban, "rp" for read and post bans, or "p" for a post ban.
/banip <mode> <IP>: Ban a user by IP. Mode can be "u" to unban, "rp" for read and post bans, or "p" for a post ban.
/impersonate <user> [userlevel] [ip] [userid] /[shout text]: Impersonate a user. Shout text must be prefixed by a "/" or else it will fail.
<user>: Username to use
[userlevel]: User Level to use. 0=normal, 1=mod, 2=admin
[ip]: IP address to use, as 1.2.3.4
[userid]: User ID from forum, to fix profile link

/lock <message>: Lock the shoutbox for maintenance with the specified message.
/unlock: Release the shoutbox from maintenance.

[IchBin]

That shoutbox is not our shoutbox.  You'll need to seek help from the place that you got it from.