[Block] SimpleDesk

[Sayaka Maizono]

SimpleDesk Block

SMF 2.0
SimpleDesk 2.0 Anatidae

Code: [Select]

<?php

/**
 * @block SimpleDesk
 * @author Rhode Fey (Sayaka Maizono)
 * @version 1.0.0
 * @for SimpleDesk 2.0.0
*/

global $context, $modSettings, $txt, $sourcedir;

$txt['shd_not_installed'] = 'Simple Desk is not currently installed!';

if (!file_exists($sourcedir . '/sd_source/SimpleDesk.php'))
{
echo '
<span class="smalltext" style="color: red;">
' . $txt['shd_not_installed']  . '
</span>';

return;
}

if (empty($modSettings['helpdesk_active']) || !empty($modSettings['shd_maintenance_mode']))
{
echo '
<span class="smalltext" style="color: red;">
' . $txt['shd_inactive'] . '
</span>';

return;
}

require_once($sourcedir . '/sd_source/Subs-SimpleDesk.php');
require_once($sourcedir . '/sd_source/SimpleDesk-SSI.php');

$is_staff = false;
$staff_members = shd_members_allowed_to('shd_staff');

if (in_array($context['user']['id'], $staff_members))
$is_staff = true;

if ($is_staff)
show_tickets();
else
show_own_tickets();

function show_tickets()
{
global $context, $scripturl, $settings, $txt;

$number_to_show = 6;

$assigned_tickets = ssi_staffAssignedTickets($context['user']['id'], $number_to_show, 'array');
$remaining_tickets = ssi_getSDTickets('hdt.id_member_assigned != {int:assigned} AND hdt.status != {int:closed}', array('assigned' => $context['user']['id'], 'closed' => 6), $number_to_show, 'hdt.status ASC', 'array');

$tickets = array_merge($assigned_tickets, $remaining_tickets);
$tickets = array_slice($tickets, 0, $number_to_show);

ksort($tickets);
$ticket_count = count($tickets);
$count = 0;

if (empty($tickets))
{
echo '
<span class="smalltext" style="color: red;">
' . $txt['shd_error_no_tickets'] . '
</span>';

return;
}

echo '
<table style="width: 100%">';

foreach ($tickets as $ticket)
{
if ($ticket['assigned']['id'] == $context['user']['id'])
{
$assigned = true;
$icon = '<img src="' . $settings['default_images_url'] . '/simpledesk/assign.png" alt="Assigned to ' . $context['user']['name'] . '" />';
}
else
{
$assigned = false;
$icon = '<img src="' . $settings['default_images_url'] . '/simpledesk/unread.png" alt="Ticket" />';
}

echo '
<tr>
<td style="width: 24px; text-align: center;"><a href="' . $ticket['href'] . '">' . $icon . '</a></td>
<td style="padding: 5px 0; vertical-align: bottom; ', $ticket_count != ++$count ? ' border-bottom: 1px dashed #AAA;' : '', '">';

echo '
<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $ticket['id'] . '">' . $ticket['subject'] . '</a><br />';

echo '
<div style="padding-top: 3px; font-size: 9px">';

echo '
' . $txt['shd_ticket_status'] . ': ' . $ticket['status_text'] . '<br />';

echo '
' . $txt['shd_ticket_urgency'] . ': ' . $ticket['urgency_string'] . '<br />';

echo '
' . $txt['shd_ticket_started_by'] . ': ' . $ticket['opener']['link'] . '<br />';

echo '
' . $ticket['start_time'] . '<br />';

echo '
</div>';

echo '
</td>
</tr>';
}

echo '
</table>';
}

function show_own_tickets()
{
global $context, $scripturl, $settings, $txt;

$number_to_show = 3;

$tickets = ssi_userTickets($context['user']['id'], $number_to_show, 'array');

ksort($tickets);
$ticket_count = count($tickets);
$count = 0;

if (empty($tickets))
{
echo '
<span class="smalltext" style="color: red;">
' . $txt['shd_error_no_tickets'] . '
</span>';

return;
}

echo '
<table style="width: 100%">';

foreach ($tickets as $ticket)
{
$icon = '<img src="' . $settings['default_images_url'] . '/simpledesk/unread.png" alt="Ticket" />';

echo '
<tr>
<td style="width: 24px; text-align: center;"><a href="' . $ticket['href'] . '">' . $icon . '</a></td>
<td style="padding: 5px 0; vertical-align: bottom; ', $ticket_count != ++$count ? ' border-bottom: 1px dashed #AAA;' : '', '">';

echo '
<a href="' . $scripturl . '?action=helpdesk;sa=ticket;ticket=' . $ticket['id'] . '">' . $ticket['subject'] . '</a><br />';

echo '
<div style="padding-top: 3px; font-size: 9px">';

echo '
' . $txt['shd_ticket_status'] . ': ' . $ticket['status_text'] . '<br />';

echo '
' . $ticket['start_time'] . '<br />';

echo '
</div>';

echo '
</td>
</tr>';
}

echo '
</table>';
}

?>

[Freddy]

Thanks Sayaka

[Ken.]

Freddy and Sayaka... If this block code works OK maybe we should post it in the Block Code Snippets Index boards?

[Sayaka Maizono]

Freddy and Sayaka... If this block code works OK maybe we should post it in the Block Code Snippets Index boards?

It works okay for it needs to do, I have it running under both local and live environment. I made adaptations to SimpleDesk's SSI for SMF 2.1 here on GitHub so hopefully its pulled into their repository, I added functionality to be able to call departments since this block unfortunately doesn't honor department settings (since the SSI for SD does not even factor it).

I'm not sure if I have the permission to post there as a Newbie member. I'm restricted quite a lot right now, I think the restrictions will be lifted once I meet a certain number of posts but there hasn't been any sign of them lifting (as of yet). Maybe it's 10 posts like on SM.org

[lurkalot]

I'm not sure if I have the permission to post there as a Newbie member. I'm restricted quite a lot right now, I think the restrictions will be lifted once I meet a certain number of posts but there hasn't been any sign of them lifting (as of yet). Maybe it's 10 posts like on SM.org

Sayaka Maizono, welcome to the TP support site.  Thanks for sharing that block code, I'm sure it will be very useful.  . 

Oh, and Just in case you missed it, I've sent you a PM.

[Ken.]

Yes,  Sayaka, welcome to TinyPortal. 

BTW... we love code snippets. 

[Skhilled]

Great job, Sayaka!